Privacy Policy
How we collect, use and protect your personal information
Who We Are
Plaster and Rendering Solutions Limited ("we", "us", "our") provides professional plastering, rendering and external wall insulation services across Sheffield and South Yorkshire. Our registered address is 3 Rocher Close, Grenoside, Sheffield S35 8QP.
We are committed to protecting your personal data and being transparent about how we use it. This policy explains what information we collect, how we use it, and your rights under UK GDPR.
What Information We Collect
When you request a quote or contact us, we may collect:
- Your name and contact details (phone number, email address)
- Your property address and postcode
- Details about your project (services required, timeline, description)
- Any other information you choose to provide
We do not collect payment information through our website. All payments are handled directly and securely.
How We Use Your Information
We use the information you provide to:
- Respond to your quote request and provide estimates
- Contact you to arrange site surveys or discuss your project
- Send you your quote and follow up if we haven't heard back
- Improve our services based on feedback
We will not use your information for any purpose other than responding to your enquiry and providing our services to you.
Who We Share Your Data With
We do not sell, rent or share your personal data with third parties for marketing purposes. Your information may be processed by:
- Formspree — our form submission service, used to deliver your enquiry to us securely
- Google — for email (Gmail) and potentially Google Reviews
Both services operate under their own privacy policies and comply with applicable data protection laws.
How Long We Keep Your Data
We keep your contact details and project information for up to 3 years from the date of your enquiry or the completion of any work. After this period, your data is securely deleted unless we are legally required to retain it longer.
Your Rights
Under UK GDPR you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to correct any inaccurate information
- Deletion — ask us to delete your personal data
- Objection — object to us processing your data
- Portability — receive your data in a portable format
To exercise any of these rights, please contact us at plastersolutionsltd@gmail.com or call 07595 399525. We will respond within 30 days.
Cookies
Our website does not use tracking cookies or analytics cookies. We do not use any third-party advertising or tracking technologies.
Security
We take reasonable steps to protect your personal information. Our website is served over HTTPS (encrypted connection) and we limit access to your data to only those who need it to handle your enquiry.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please get in touch:
- Email: plastersolutionsltd@gmail.com
- Phone: 07595 399525
- Address: 3 Rocher Close, Grenoside, Sheffield S35 8QP
If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.